Everybody’s Checked out at the Checkout.
Hi, let’s talk food access/delivery services for #seniors + #PersonsWithDisabilities for a minute. Since going in-store is difficult and exhausting for me, I’ve always relied heavily on #delivery to “independently” get what I need. So, it makes sense to do the online thing but in reality, what I experience is a lack of accommodation despite leaving a specific note at checkout MEANT for these types of support requests. It’s infuriating when couriers are careless and ignores said note because I’m then left with packages/groceries I cannot get myself—defeats the whole purpose, doesn’t it? Surely I’m not the only one who experiences this.
How is there still not a better system in place to ensure our needs get met, especially during a pandemic when we're further vulnerable? How about we really emphasize this area of the checkout page instead of it being an afterthought? We need to prioritize and standardize #inclusive design as it universally meets the needs of a wide range of people; whether it be a permanent, temporary, or situational disability—everybody wins.
Since these bigger companies are failing to truly consider our #UserExperience, I want to know if there any specialized services out there dedicated to servicing disableds and seniors? Lmk!
Image Description: Wide shot of Kae looking up at the shelf, standing in the middle of a grocery isle, with a red basket on the ground beside her.
Not sponsored but I use Instacart as one of the delivery services to order my groceries. Use code: KTRAN137A4.